Customer Support

Frequently Asked Questions

How is the service?
Exquisite. The service onboard any of the Biscayne Lady Yacht charters fleet is top of the line. Even hoteliers acknowledge that our service is comparable to the finest hotels in town. Some even said our service was better. Wherever a guest may be on the yacht, there will always be a server offering hors d'oeuvres or a cocktail. We are always over-staffed for your immediate gratification. There is always someone nearby to take care of your needs.
What makes the Biscayne Lady vessel unique?
The 45' beam vessel has multiple environments where difference moods can be dominant. The whole outside area is carpeted for comfort and safety. Guests can lean on stainless steel railings and enjoy fresh air and gorgeous views on the upper deck. After the dinner, revelers may have the option of dancing to the DJ downstairs or escaping to the upper deck for a more relaxing scenario.
Where does the DJ setup?
A DJ can be on any deck and can be piped through the entire boat.
How big are the restrooms?
The elegant restrooms aboard Biscayne Lady are as luxurious as the world's finest hotels.
What is the maximum you can seat on the Biscayne Lady?
We can have 220 maximum sit down, 200 with a double buffet. Since nothing is bolted to the floor, furniture can be moved around or added to accommodate your guests.
Can I set up the Grand ballroom?
Yes. The Grand ballroom allows for custom layouts. For weddings, they are designed by the wedding party and the coordinator for each individual wedding. Regardless of the type of party or event you may be planning, we want it to represent your personality and style, not a generic party concept.
What is nice about the lounge?
The lounge features a starlit ceiling and ample couches and comfy chairs. A DJ booth, another dance floor and a high-tech audio/visual set-up add to the area's laid-back vibe.
Do you pre-buss and have trays during the dinner?
We have a breakdown station in the back where the servers bring everything and everything is broken down, but your guests will never see that. You do not see us putting glasses in the middle of the dining room on a tray. Everything is done professionally and unobtrusively. Out of sight, out of mind, that's our motto.
Who does your catering?
Biscayne Lady Yacht Charters has its own catering department. Our Executive Chef, Clifton Smith, brings his fine education and vast experience to every event we cater. For details, read more about our commitment to first-class catering or check out our menus.
Do you allow smoking?
Yes, we do allow smoking onboard our vessels, but in designated spots outside. Please check with the staff on the vessel and they will point you in the right direction.
Can we bring aboard our own entertainment?
Yes. However, please note that we do charge a nominal fee for preparations. Please ask one of our charter consultants for more information.
Where do you leave from? Can you go to other locations?
All of our charters depart from the home docks. Please check our Location (http://www.verbinteractive.com/clients/biscayne/beta/our-location/) page for details. We can certainly depart from alternate locations, however additional fees will apply.
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